Tim Miller
Director of Customer Experience | Mesh Comms at the Tactical Edge | goTenna
- Role
- Director of Customer Experience at goTenna
- Location
- Germantown, TN, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Experience
Jun 2024 — Present · Washington, DC, US
Manages two sections comprised of the goTenna Forward Deployed Engineers and Customer Support Specialists. Provides strategic direction for the section while managing the Customer Experience team\'s focus between global travel for in-person training, integration support, demos, and daily administrative tasks. Makes recommendations to the company leadership to optimize goTenna customer relations while supporting all senior leaders and goTenna sections with training. Ensures the customer\'s voice is projected throughout the organization as a guiding light for product development, company growth and customer satisfaction.
Education
United States Military Academy at West Point
Bachelor's degree, Business Administration and Management, General
2011 — 2015
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