Tim Devins
Global IT Service Delivery & Infrastructure Leader | Proven Record in Cloud Operations, Major Incident Management, and Service Optimization for Fortune 500 Enterprises
- Role
- Consultant Project Manager at Bourntec Solutions Inc
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Tim Devins
IT Service Delivery and Infrastructure Leader with 15+ years of progressive experience driving global service operations, cloud and infrastructure transformations, and enterprise IT service management (ITSM) programs for Fortune 500 organizations. Proven expertise in crisis management, operational excellence, vendor governance, and continuous improvement. Adept at leading project and application transformations, CMDB and configuration management, and end-to-end service delivery strategy. Strong track record in cloud operations, major incident management, performance optimization, and financial stewardship. Trusted business partner with a focus on aligning technology services with organizational priorities, ensuring operational resilience, and enhancing end-user experience.CORE COMPETENCIESRemote Site Transformation | IT Service Management (ITSM) & GovernanceCross-functional Team Building & Leadership | Cloud & Infrastructure Service ManagementChange & Release Management Leadership | Root Cause Analysis (RCA)Business Partnership & Stakeholder Management | Operational Excellence & Continuous ImprovementService Delivery Strategy & Operations | Vendor & Managed Services Relationship ManagementPerformance Reporting & Metrics (KPIs, SLAs, OLAs)| Financial Management & Service Cost OptimizationCrisis & Major Incident Management (MIM)| Compliance, Security, & Risk (SOX, ISO27001, CCPA)TECHNICAL COMPETENCIESITIL v3 Framework | ServiceNow | Azure, AWS,| Salesforce | Workday | SnowflakeCloud Operations Monitoring & Automation (Azure Monitor, CloudWatch, Dynatrace | Power BI, TableauHybrid Cloud & On-Premise Infrastructure Operations | TCP/IP, VPN, SD-WAN, DNS, Load BalancingIdentity & Access Management (IAM) & Active Directory | SAP S/4HANA (or ECC), SAP BasisMicrosoft 365 (Exchange Online, Teams, SharePoint, OneDrive)| Virtual Desktop Infrastructure (VDI)|CitrixVirtualization (VMware, Hyper-V) and Containerization (Docker, Kubernetes)| SolarWinds, DynatraceJira, Azure DevOps, Microsoft Project | AI Operations (AIOps) platforms (Dynatrace, Splunk, ServiceNow AI)
Experience
Consultant Project Manager
Jul 2025 — Present · Chicago, IL, US
Consulting at Delta Dental Missouri. Supporting Windows 10 to 11 migration, SharePoint rollout, Headquarters and Data Center Relocation with migrations to Azure. Also reviewing Vendors and Contracts to find synergies and opportunities for improved services.
Skills
- Enterprise Architecture
- Sdlc
- Software Development Life Cycle (Sdlc)
- IT Infrastructure Operations
- Itil
- IT Strategy
- Infrastructure
- Program Management
- Disaster Recovery
- Data Center
- Service Delivery
- Business Analysis
- Vendor Management
- Leadership
- Consulting
- IT Management
- Management
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