Timothy W.

About Timothy W.

Software Quality Assurance professional with experience in game testing, software validation, defect tracking, regression testing, and cross-functional team collaboration. I help teams improve product quality, identify issues early, and support reliable releases.My background also includes IT operations, system administration, web technologies, and cybersecurity fundamentals. I hold two Bachelor of Science degrees from BYU-Idaho in Applied Technology and Web Design/Development-focused University Studies.I bring a combination of QA discipline, technical troubleshooting, and adaptability across software and infrastructure environments. I’m comfortable learning new tools quickly and expanding into areas such as test automation, Python, Selenium, SQL, cloud platforms, and modern DevOps workflows.Open to opportunities in Software QA, Test Engineering, IT Support, Systems Administration, Technical Operations, and related technology roles where quality, reliability, and problem-solving matter.

Experience

1. Rideshare Driver

   Lyft

   Jul 2015 — Present · Phoenix, AZ, US

   Provided reliable transportation services, focusing on delivering exceptional passenger experiences. Maintained a clean, well-kept vehicle while adhering to safety regulations and demonstrating strong communication skills. Leveraged a flexible schedule to maximize service availability and consistently achieved high passenger ratings.Key Responsibilities & Achievements- Delivered transportation services, ensuring safety and comfort for over riders with a 5-star rating- Fostered a positive passenger experience through friendly and professional customer service- Conducted basic vehicle maintenance checks, showcasing attention to detail and commitment to safety- Adhered to traffic laws and Lyft guidelines, prioritizing passenger safety at all times- Maintained a flexible schedule to accommodate peak demand times, optimizing service efficiency- Demonstrated local knowledge to navigate effectively and stay informed about community events- Presented a professional appearance and demeanor, enhancing passenger trust and satisfaction- Encouraged and maintained high passenger ratings through consistent delivery of excellent service.

Education

• Brigham Young University - Idaho

  Bachelor of Science (BS), University Studies - Emphasis in Web Design and Development Minor in Computer Information Technology

• Brigham Young University - Idaho

  Bachelor of Science (BS), Applied Technology

• Mesa Community College

  Associate of Arts (A.A.), General

  2009 — 2012

• Heritage Academy

  Scholastics, High School

  2001 — 2005

Skills

• Management
• Teaching
• Coaching
• Team Building
• Leadership
• Public Speaking
• Marketing
• Customer Service
• Entrepreneurship
• Microsoft Office
• Small Business
• Research
• Problem Solving
• Team Leadership
• Small Group Communication
• Strategic Planning
• Consulting
• Analytics
• Mathematician
• Microsoft
• Commercial Drivers License
• Eagle Scout
• Digital Photography
• Professional Driving
• Computer Construction
• Computer Repair
• Time Management
• Negotiation
• Transportation
• Networking
• Social Networking
• Training
• Customer Satisfaction
• Leadership Development
• Process Improvement
• Critical Thinking
• Data Analysis
• Linux
• Photography
• Microsoft Excel