Tim Conley

About Tim Conley

I\'ve led Workforce Management, Process Improvement, Project Management Office (PMO), Consulting & Reporting teams supporting Pharmacy, Clinical & Service Ops segments with $23B in Revenues and 12k staff. I\'ve owned cost savings programs delivering $100M in savings, technology platforms with 19k users, and have rapidly redeployed 2k resources. I\'m currently an Associate Vice President of Enterprise Behavioral Health, working to improve Behavioral Health Operational, Strategic and Clinical Outcomes by advancing strategy, transforming measurements, data driven solutions & simplifying processes. I take pride in building employee culture & engagement.I SPECIALIZE IN: LEADERSHIP & COACHING: USAFA, Military Officer, Fortune 50 BUSINESS IMPROVEMENT: Led process, WFM, consulting, PMO, reporting & performance mgmt. orgs DATA & ANALYTICS: Workforce & speech analytics, reporting, dashboards, scorecards and staff models OPERATIONS: Led contact center, clinical & claims ops teams CAREER HIGHLIGHTS INCLUDE: Led segment cost savings portfolio delivering $100M in annual savings Led redeployment of 2k operational staff in 3 weeks in response to COVID business continuity needs Delivered Workforce Management platform upgrade supporting 19k users Process improvements delivering >$30M in operational efficiencies Improved critical member notification timeliness by 700% in 90 days; quality increased 38%t••••••••@gmail.com or (81••••••39EDUCATION MBA, International Business, The University of Texas at San Antonio Bachelor of Science (BS), United States Air Force AcademyMORE ABOUT ME:Corporate Career 16 years experience as supporting multiple service operations and clinical operations Worked in Tech Release Management, Software Quality, Agile Development and Tech Product Management roles Improved operational efficiency, value creation & member and clinical provider experiences Lean 6-Sigma Black Belt, Agile Scrum Product Owner U.S. Air Force Officer Led $27M R&D of medical technology for Air Force Operators / Special Ops Led inspection prep for programs worth $354 million; resulted in “Full Compliance” Personal I’m Head Football Coach at North Oldham Middle School - played OL for a bit at Air Force I enjoy snowboarding, reading, hiking and games of back yard basketball with my 4 sons Love traveling - my first trip abroad was at 12 years old alone to Spain

Experience

1. Director of Pharmacy Veterinary Services

   Chewy

   Jul 2024 — Present · Louisville, KY, US

   Lead front-end pharmacy team responsible for sourcing, reviewing, and entering prescriptions from providers on behalf of Chewy pharmacy customers.

Education

• United States Air Force Academy

  BS, Management

• Northwestern University

  Graduate Coursework, Predictive Analytics

• The University of Texas at San Antonio

  MBA, International Business

Skills

• Program Management
• Operation Efficiencies
• Multivariate Analysis
• Vendor Management
• Kpi Reports
• Team Leadership
• Agile Methodologies
• Executive Reporting
• IT Service Management
• Team Building
• Management
• Change Management
• Project Management
• Business Analysis
• Software Development Life Cycle (Sdlc)
• Business Process
• Process Improvement
• Analysis
• Predictive Analytics
• Project Portfolio Management
• Workforce Planning
• Risk Management
• Data Analysis
• Six Sigma
• Process Consulting
• Quality
• Healthcare
• Business Process Improvement
• User Acceptance Testing
• Strategy
• Pmp
• Cross-Functional Team Leadership
• Leadership
• Operations Management
• Strategic Planning
• Sdlc
• Continuous Improvement
• Software Project Management
• Performance Management
• Innovation