Timothy Clare
Head of Product Operations @EMQ Inc.
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WORK HISTORY
Head of Product Operations @EMQ Inc.
Taipei City, TW
EMQ operates a global financial settlements network infrastructure handling cross-border transactions which address the needs of corporate clients’ e-commerce, merchant settlement, procurement, remittance, insurance, trade settlement, payroll, etc. activities. Company currently has 200+ employees.• Proactive member of management team driving growth initiatives from $20 million USD / month gross transaction value to over $100 million USD / month.• Led procurement, rollout and expansion of Zendesk platform. Vigorously addressed edge cases resulting in 2x improvement of transfer speed average. Once running, automations and better/faster case tracking removed 4-5 people years of additional manpower.• Report to CEO, one of “key-persons” on supervisory committee, liaison with senior department heads to facilitate manageable growth • Mentor and manage performance for ~5 direct reports, including Head of Network Operations, Head of EMQ Send Operations, Senior Operations Managers, a Control Manager, and indirectly oversee Analysts, Leads, General Operator functions (43 in total) over 4 departments, Product Specialist, Internal Systems, Data & Business Intelligence and Network Operations. • Hired as Senior Product Manager, quickly promoted to Head of Product Operations (September 2019) • Delivered numerous strategy presentations and internal trainings to operations team to standardize vision for company and continue to grow all staff’s skills and contributions • Create projections for headcount growth and other critical resources to meet company’s ongoing rapid expansion• Moved entire network operations to 24/7 capabilities on-time and on-budget during Covid-19 turmoil• Developing in-house statistical models primarily using Monte Carlo simulations to improve prioritisation of tasks, reduce costs, and optimize resources including total staffing levels and work allocations
EDUCATION
The University of Manchester
MEnt (with Honors), Informatics
Massachusetts Institute of Technology | MITx Professional Development
Professional Certification, Entrepreneurial Negotiations: The MIT Way
The University of Manchester
BSc, Computing Science
SKILLS
ABOUT TIMOTHY CLARE
Head of product operations / management with extremely strong record of strategic, tactical, client-oriented decision-making and execution in high-growth environments. Many years of exceeding KPIs; most recently driving efficiency in operations to 2x improvement and saving considerable headcount.Well-versed and experienced in managing enterprise enhancements and/or redirections from planning through to implementation and maintenance. Contributing member of executive/supervisory team overseeing a successful capital raise and over 5x growth in transactional volumes (>$1 Billion USD GTV). Equally adept at presenting to executive team / colleagues, external corporate clients, investors, staff at all levels, third-party partners. Over a decade of accumulated experience across technologies and business challenges including new product development and launch, sales, marketing, client onboarding, optimization of legacy technologies, brainstorming, strategizing and implementation of enhanced I.T. tools. Able to leverage technology to exceed KPIs whether in project management, business intelligence and/or web apps analytics. Proven commitment to maintaining cutting edge professional skill and bringing them to bear daily. Relish instilling self-motivation and development in others. Multicultural know-how marketing to and servicing Fortune 500 level clients in Asia, the U.S, and Europe.Bilingual: English (native), Mandarin Chinese (intermediate fluency). British citizen, Visa / working permit holder for Taiwan.
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