Timothy Brown

About Timothy Brown

I\'m a passionate and experienced Human Resources professional who brings both heart and strategy to the world of HR. With over a decade of hands-on experience across a wide range of HR disciplines—including employee relations, labor relations, talent acquisition, training and development, compliance, and leadership coaching—I thrive on creating inclusive, engaging workplaces where people and performance can thrive together.I hold a Bachelor of Science in Business with a concentration in Human Resource Management and Business Management. I’m also a proud dual-certified HR professional, holding both the PHR and SHRM-CP certifications.After relocating from Southern California to Las Vegas, I’m actively exploring new opportunities where I can contribute to forward-thinking HR teams and support organizations that value diversity, integrity, and innovation.Core Competencies:Strategic HR Leadership:Employee and labor relations, investigations, conflict resolution, coaching, progressive discipline, and compliance with federal and state labor laws.Talent & Organizational Development:Onboarding and orientation programs, performance management, PIPs, training facilitation, 360 reviews, and employee engagement initiatives.HR Operations:Policy development, handbook creation, benefits and compensation administration, I-9 audits, HRIS management, and recruitment lifecycle support.Tech & Systems Expertise:Proficient in Microsoft Office Suite, MS Teams, and major HRIS systems including ADP, SAP, Workday, UKG, BambooHR, and Paycor.People-Centered & Results-Driven:I believe that successful businesses are powered by strong, supported people. I bring emotional intelligence, clear communication, and an analytical mindset to everything I do.Let’s connect if you’re passionate about HR, championing equity and inclusion, or simply looking to network with a fellow professional who loves making great workplaces even better.

Experience

1. Customer Care Agent

   IntouchCX

   May 2025 — Present · Las Vegas, NV, US

   Answer inbound calls from Hyundai customers regarding vehicles, service, and programs• Provide information on vehicle features, warranty coverage, and service intervals• Assist with scheduling service appointments at local Hyundai dealerships.• Help customers with roadside assistance requests and escalating emergencies appropriately• Resolve complaints or concerns related to recent service, billing, and vehicle performance• Document all customer interactions accurately in the system

Education

• Edison State Community College

  Accounting classes, Accounting & Business Management classes

  1995 — 1996

• University of Phoenix

  Bachelor of Science in Business - Human Resources Management, Human Resource Management and Business Management

Skills

• Accounts Receivable
• Management
• Team Building
• Vendor Relationships
• Interview Preparation
• Performance Management
• Lgbt Employment Related Issues
• Employee Relations
• Outlook
• Microsoft Office
• Sales
• Benefits Administration
• Labor Relations
• Policy
• Presidium Software
• Employee Engagement
• Quickbooks
• Payroll
• Employee Consultation
• Workforce Planning
• Temporary Placement
• Retail
• Teamwork
• Office Management
• Employee Benefits
• Conflict Resolution
• Professional in Human Resources (Phr)
• Human Resources
• Microsoft Excel
• Powerpoint
• Interviewing
• Talent Acquisition
• Human Resources Information Systems (Hris)
• Customer Service
• Onboarding
• Affirmative Action Plans
• Microsoft Word
• Interviews
• New Hire Orientations
• Training