Timothy M. Caffrey

About Timothy M. Caffrey

I am an intrinsically motivated, perpetually curious business strategist and problem-solver driven by a love of learning and a growth mindset. As a Human-Centered Experience Design Strategist & Leadership Development Coach – with an integrated multi-disciplinary combination of cutting edge professional and academic experiences – I am uniquely positioned to align organizations and their people as they tackle and navigate the evolving issues and challenges they encounter in the new world of work.Over the course of my career, I have dedicated myself to helping companies develop and optimize an empowering employee experience to drive and enable a seamless and personalized customer experience, while also advising clients on how best to prepare for the future of work by translating human-centered strategies and insights into actionable interventions. I have extensive business experience working with Fortune 500 organizations, such as J&J, HP, Disney, Dell, Prudential, Schwab, Comcast, Lumen, Charter, Verizon, and The Blackstone Group.Seeking to develop myself further, I recently seized upon the opportunity to earn a master’s degree in Industrial-Organizational Psychology and Organizational Behavior to build my expertise in understanding how human behavior and performance at work can be influenced, changed, and enhanced. Inspired by this innovative graduate degree experience, I have evolved into an impassioned advocate for the continued investment in people throughout the employee lifecycle.I believe organizations can advance and facilitate this mutually beneficial partnership with employees via a range of developmental remedies, such as thoughtful organizational design and culture building; purposeful training, learning, and leadership development; strategic coaching; employee job crafting; and an emphasis on team psychological safety and workforce well-being to help alleviate stress and burnout while promoting resilience. As an active member of the Institute of Coaching, I am passionate about the science and benefits of strengths-based coaching, whether it’s for the leader determined to elevate performance, a team trying to enhance collaboration, or the individual contributor eager to maximize their talents and potential.As a leader and teammate, I am collaborative, emotionally intelligent, and I lead by example to inspire others to be at their best. I express myself with ease and I embody engaging enthusiasm and positive relational energy, which allows me to authentically build genuine one-on-one relationships that foster trust and confidence.

Experience

1. Senior Leadership Strategy Consultant - Board & Director Development - Learning & Consulting

   FCCS

   May 2023 — Present · Denver, CO, US

   FCCS is a management consulting firm that works with clients in a variety of industries to promote excellence in their organizations and boardrooms, strategically develop talent, and skillfully manage risks. FCCS services include- Leadership Development & Board Governance - Employee Engagement and Culture Consulting- CEO and Executive Succession Planning- Strategic Talent Management and Executive Coaching- Transformational Learning and Leadership Experiences- Strategic Planning and Workshop Facilitation- Thought Leadership and Expert Speakers- Merger, Acquisition, and Corporate Finance Advisory- Risk and Insurance Management- Legal Consulting Services- Conferences and EventsFCCS\'s clientele has grown more diverse and the programs more dynamic over 40+ years, including the Gettysburg Leadership Experience and the Lewis & Clark Leadership Experience signature programs which attract forward-thinking organizations looking to grow and develop their leaders via experiential learning - from branches of the United States Armed Forces to large, publicly-held companies.

Education

• Harvard University

  Master of Industrial-Organizational Psychology (MIOP); Graduate Certificate, Organizational Behavior

  2019 — 2022

• launchlabs Berlin

  Design Thinking Coach, Design Thinking Academy

  2016

• University of Denver

  Master of Business Administration (MBA), Marketing - Integrated Marketing Communications

• Lehigh University

  Bachelor of Science (BS), Business and Economics - Finance

• INSEAD

  Dynamics in the C-Suite & Business Strategy - Accenture-INSEAD Certificate Programme

  2016 — 2017

• University of Denver

  Advanced Graduate Certificate - Organizational Development, Training, and Learning

  2012 — 2013

• University of Denver

  Master of Applied Communication (MAC), Applied Human and Organizational Communication

Skills

• Customer Loyalty
• Brand Development
• Segmentation
• Customer Lifecycle Management
• Management
• Customer Value Management
• Stakeholder Management
• Team Leadership
• Human Capital Management
• Customer Retention
• Consumer Behavior
• Design Thinking
• Life Cycle Assessment
• Workshop Development
• Loyalty Marketing
• Consumer Insights
• Customer Analytics
• Thought Leadership
• Business Development
• Digital Marketing
• Digital Strategy
• Marketing Research
• Interviews
• Marketing Communications
• Customer Satisfaction
• Customer Relationship Management (Crm)
• Organizational Change
• Consulting
• Customer Service Management
• Interviewing
• Business Strategy
• Strategy
• Change Management
• Multi-Channel Marketing
• Marketing Strategy
• Writing
• Customer Experience
• Leadership