Timothy Touhey

Certified Trainer @RWJBarnabas Health

NJ, US

Charismatic, hardworking, and highly motivated individual who collaborates with intradepartmental colleagues via educational seminars, multidisciplinary teams, and while working with related Epic applications; credentialed trainer (Beacon and Grand Central. Accredited: Training Environment Build, EpicCare Ambulatory Curriculum and Beacon Curriculum) with excellent ideas, reviews and training experience. Technologically adept across various platforms. Patient and understanding in bridging the technology-end user gap via creative instruction. Exceptional ability to work independently as well as effective in a team environment.• Provided training and education on multiple Epic applications to thousands of end-users.• Advanced computer literacy, troubleshooting, and communication skills.• Identified potential training gaps / issues and work with other members of the training team to resolve.• Monitored student enrollment and manage attendance in training classes.• Consistently received and maintained 5 Star feedback via evaluations consistently.• Provided customer support on class content with all sized classrooms.• Provided at elbow support for end-users.• Assisted staff personally with questions and procedures related to their Epic system within a classroom setting as well as within the hospital.• Initiated instructor lead classroom training in designated curriculum.• Communicated current workflows to end users on the Epic application while introducing learners to terminology, complex procedures, and personalized techniques in order for them to comprehend and execute their workflows through the electronic medical record.• Implemented a training program and mentored Super Users.• Responded to help desk tickets in Service Now Software providing solutions to employees\' software needs within guidelines of SLA.• Troubleshot problems, answer questioning, and provide elbow-support during training and Go-Live.

St. John's University

Master of Arts - MA

Wagner College

Master of Business Administration - MBA

St. Francis College

Bachelor's degree