Timothy Stevenson
Salesforce Product Owner and Business Analyst @Friends In Adoption
Signup · Get unlimited contacts
WORK HISTORY
Salesforce Product Owner and Business Analyst @Friends In Adoption
Custom Portal Launch & UAT: Led comprehensive User Acceptance Testing (UAT) and quality assurance for a custom-built client and partner portal. Developed test scripts and managed bug-tracking to ensure the system met the high-security standards required for adoption and child welfare data.Change Management & Adoption: Orchestrated the organizational transition from legacy processes to Salesforce Service Cloud and NPSP. Identified \"change champions\" within the clinical staff to drive platform advocacy and minimize resistance to new digital workflows.Staff Training & Enablement: Designed and delivered tailored training programs and user manuals for social workers and administrative staff. Focused on bridging the gap between clinical casework requirements and technical system functionality to ensure high data integrity.Service Cloud & NPSP Optimization: Managed the intersection of Service Cloud (Case Management) and the Nonprofit Success Pack to create a 360-degree view of the adoption lifecycle, from initial inquiry through placement and post-placement support.Technical BA Liaison: Facilitated discovery sessions to translate state-mandated child welfare regulations into technical requirements, ensuring the Salesforce environment remained a compliant tool for frontline staff.SME & Technical Skills Applied:System Architecture: Service Cloud + NPSP Hybrid.Compliance: HIPAA-aware data management & Child Welfare regulatory alignment.Project Methodology: Agile BA practices, User Story creation, and End-to-End UAT.Soft Skills: Change Management for non-technical clinical teams.
EDUCATION
Slippery Rock University
Bachelor's of Social Work, Social Work
Trailhead by Salesforce
Salesforce Certified Administrator, Salesforce
ABOUT TIMOTHY STEVENSON
With over 15 years of experience in child protective investigations and customer service, I am a certified Salesforce Administrator, Business Analyst, and Non-Profit Cloud Consultant who is passionate about using technology and subject matter expertise to revolutionize the public sector health and human services arena. As the Director of Operations and Services at eNoble, I led a team of professionals who designed, implemented, and supported innovative solutions for health and human services agencies using the Salesforce platform.In my previous role as a Salesforce Business Analyst and Child Welfare Subject Matter Consultant at eNoble, I investigated and determined the best solutions for various client needs and challenges, leveraging my skills in Salesforce Lightning, problem solving, andprocess improvement. I also contributed to the development and delivery of training and documentation for end users and stakeholders. As a child welfare professional I was recognized consistently for my performance excellence and received multiple awards and certifications, including the Child Protective Investigator of the Year in 2018 for a complex investigation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.