Timothy Smith
Data Driven People-Leader, With An Unrelenting Passion For Collaborative Problem-Solving
- Role
- Customer Experience Manager at National Waste Associates, Llc
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Timothy Smith
I lead operations and client-facing organizations where performance, retention, and…
Experience
Customer Experience Manager
National Waste Associates, Llc
Jul 2024 — Present · Hartford, CT, US
Operational leader and business development strategist; coordinating customer service operations across a dynamic team of account management professionals, while curating the client relationship experience from discovery, through onboarding and post-launch service support.* Prospective client navigator* Contract negotiation* Process implementation mapping* Service integration and optimization* Senior client relationship manager* Organic client business growth * Staff modeling and forecasting* Associate recruiting and development* Escalation support and resolution* Cross-departmental collaboration* Business analytics and insights* Enterprise communications* Associate engagement
Education
Lincoln Tech
Associate's degree
2004 — 2006
Skills
- Strategic Planning
- Escalation Resolution
- Marketing Strategy
- Customer Satisfaction
- Training
- Budgets
- Coaching
- Budget Setting
- Recruiting
- Account Management
- Schedule Control
- Customer Acquisition
- Escalations Management
- Team Leadership
- Sales Management
- Facilities Management
- Budget Monitoring
- Project Management
- P&L
- Marketing Communications
- Sop Drafting
- Operations Management
- Process Improvement
- Management
- Team Building
- Field Marketing
- Leadership
- Business Analysis
- Contract Negotiation
- Negotiation
- P&L Management
- Sales Operations
- Customer Retention
- Customer Service
- Employee Training
- Team Management
- Field Training
- Project Planning
- Microsoft Office
- Sales
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