Timothy S. P.

About Timothy S. P.

I am a Senior Cloud TMS Analyst at Trimble Transportation, a leading provider of software solutions for the transportation and logistics sector. With over fourteen years of experience in this industry, I have developed expertise in service delivery, customer satisfaction, and continuous improvement across various platforms and processes. I hold Six Sigma and Project Management certifications that demonstrate my proficiency in quality control, operations implementation, and solution architecture.In my current role, I manage 400+ customers ranging in size, scope, and complexity, and orchestrate service for them across multiple Transportation Management Software platforms. I identify opportunities for process improvement, recommend best practices, and coordinate and map customized approaches for each customer. I also employ effective communication and listening skills to understand and address customer needs and expectations. I am a collaborative and dependable team player who values learning, inclusion, and innovation. My goal is to deliver exceptional customer service and enhance customer loyalty and retention.

Experience

1. Senior Cloud Tms Analyst

   Trimble Transportation

   May 2025 — Present

   The Cloud TMS Analyst is responsible for optimizing and managing an organization\'s cloud infrastructure. They assess the performance, security, and cost-effectiveness of cloud services, ensuring efficient utilization. Planning and engineering a company\'s cloud computing techniques, technologies and architectures, as well as providing expert advice to company leaders. Supporting a range of clients from front-line analysts to researchers and senior leadership. The Cloud TMS Analyst\'s role is to act as the liaison between the business, customers and IT. In this position, the Cloud TMS Analyst will work closely across all departments and client base to implement, and act as ongoing continuous improvement support for our client\'s Cloud, Logistic and Transportation Management Software needs.

Education

• Kent State University at Ashtabula

  Bachelor of Science (BS)

  2001 — 2006

• Kent State University at Ashtabula

  Associate’s Degree

  2001 — 2003