Timothy Rose

Technical Support Specialist @United States Department Of War

Fort Knox, KY, US

Job Duties:· Responded to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec. · Required the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures. · Determined requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. • Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Operated a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.

Southern New Hampshire University

Bachelor of Arts - BA, Game Design and Development