Timothy Purtell

Dcns Nocc Manager @L3Harris Technologies

Supervision and oversight on a team of NOCC Supervisors, Operators, and Engineers with responsibility to ensure service restoration efforts comply with program Service Level Agreement (SLA) Service Availability, and Mean Time to Restore (MTTR) objectives. • Escalating and communicating at a high level with customers and varying levels of program management. • Develop and report on metrics for the performance of the NOCC and individual NOCC employees. • Develop and maintain processes and training for specialized monitoring tools/systems. • Monitor and enforce NOCC goals and performance objectives. • Provide coaching and actionable feedback to team.