Timothy Jones

Customer Service Representative @Detroit Medical Center

Commerce Township, MI, US

Provide necessary information regarding the facility’s services and doctors’ availability• Obtain necessary patient information such as medical histories and insurance information and ensure that it is properly processed and recorded• Contact insurance companies to verify coverage and benefits and provide doctors with feedback on coverage and copays• Assist patients in understanding how their insurance coverage works and calculate and present copays• Execute medical equipment and supplies orders from vendors and suppliers and ensure that they are expedited• Follow-up with doctors and nurses to obtain necessary information to complete patients’ records• Process payments for services rendered and assist with the billing procedure• Provide feedback and information to coding and billing personnel in a bid to streamline accounting processes• Respond to queries from customers / patients / family members and insurance companies over the telephone and through emails• Monitor call status for responses from various departments to ensure that call returns are done in a timely manner• Follow-up with callers within a specified period of time (24 hours usually) to ensure customer satisfaction

Wayne State University

Master of Business Administration - MBA, Business Administration and Management, General

Wayne State University

Business Administration and Management, General