Timothy Hill

Lead Technical Support Specialist at (Ge) Wabtec Corporation @Wabtec Corporation

Jacksonville, FL, US

WABTEC CorporationMonitoring and documenting the execution of Remote Monitoring and Diagnostics (RM & D) repair recommendations (RX’s) and creating/maintaining all daily/weekly/monthly scorecards and process/procedural documents. This will include maintaining good working internal and external relationships with Wabtec/CSX field and management teams. • Assist CSX Diesel Doctors with troubleshooting GE locomotives to reduce over the road failures and locomotive down-time • Providing technical guidance to CSX locomotive specialists, reliability specialists, operations and field teams.• Analyze planned trains as required and provide locomotive health feedback to CSX Transportation teams by reviewing fault logs, shopping history, RX’s and other data sources • Managing daily operations of the Expert On Alert™ platform at CSX including all scorecards and training documents. • Support the Wabtec MSA as required to provide notice of locomotive conditions to various stakeholders, shops, warranty managers, fleet program managers etc. • Accountability to overall locomotive health impacting reliability • Act as the primary liaison between business owners and technical team • Data collection and reporting as required; supporting customer needs. • Provide leadership and project level management in the planning, evaluation, design, development, implementation, operation and control of IT solutions • Act as an E.O.A Subject Matter Expert (SME) and provide assistance and training to customer on platform use including owning the customer experience by being part of the \"front line” providing leadership to expedite daily operational customer satisfaction • Supporting projects for Wabtec and the customer • Work as a business partner with business leaders and users to evaluate/improve business processes and arrive at mutual, cost effective solutions • Prepare and present project plans, status reports to key internal / external stakeholders •

Liberty University

AA of Psychology, Human Psychology