Timothy Harmann

About Timothy Harmann

Result oriented, confident professional with experience in client relationship management. Experience in, customer service programs, and process analysis and process improvements for a creative customer experience. Possess exceptional ability to build productive relationships, solve complex issues, and win customer loyalty. Proven proficiency in developing innovative solutions to problems and achieving positive results. A team player gifted with the ability to lead and motivate others. Exceptional interpersonal and communication skills and extremely driven for improvement and bringing in new business. Recognized throughout career for developing systems, processes, and procedures to streamline operations, enhance performance, promote teamwork, and improve accountability.

Experience

1. Key Account Manager

   Thomas Concrete Machinery

   Dec 2020 — Present · US

   Delivery of high-quality customer excellence and act as a liaison between top tier clients and company executives and officers.• Understanding the customers’ needs / requirements with in their company’s potential within the industry• The capacity to develop the customers trust though high ethical and integrity standards• Increasing customer satisfaction quality 50% by implementing processes and putting them in place• Able to problem solve and the ability to discover new business opportunities • Maximize efficiency of administrative processes by utilizing SAP Business One to its potential• The ability to effectively manage a team by motivating them through tasks, delegation, empowerment, and accountability.• The ability to simplify the administrative process and increase efficiency by creating an open work culture• Establish and set up KPI’s / Reports for sharing with internal and external parties• Identify and drive operational improvements / changes toward service and excellence• Ability to act as a “business owner” and own the growth / profitability of client portfolio

Education

• Racine Area Manufactures And Commerce (RAMAC)

  Operations Management and Supervision

  1996 — 1997

• Carthage College

  Business Managment

  2003 — 2004

• SAP Software Training

  PLM 301 and PLM 335 (Customer Service and Service Processing)

  2006 — 2006