Timothy Cardona
Microsoft Cloud & Systems Engineer | Entra ID | Intune | Enterprise Infrastructure | ITIL | Digital Transformation
- Role
- Technical Consultant- Enterprise IT at EPAM Systems
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Timothy Cardona
Experienced IT professional with a decade in systems engineering and support, specializing in cloud administration, infrastructure support, identity governance, and manufacturing process improvement. Skilled in designing, implementing, and managing IT infrastructure for both non-profit and corporate environments. Adept at IT strategy, policy enforcement, and user support, with a strong focus on optimizing efficiency and security. Proven track record in IT planning, budgeting, and software analysis to enhance organizational operations.
Experience
Technical Consultant- Enterprise IT
Sep 2025 — Present · Boston, MA, US
Provide enterprise support across Microsoft 365, Entra ID, Intune, Windows, and macOS.• Troubleshoot complex cloud, identity, and endpoint issues under ITIL/SLA frameworks.• Act as technical liaison for client stakeholders; document SOPs and technical resolutions.• Support endpoint provisioning, compliance policies, and identity lifecycle operations.• Recommend workflow automation and configuration improvements.Key Contributions:• Improved troubleshooting documentation and process consistency.• Enhanced communication between client teams and engineering.
Education
University of Massachusetts Lowell
Computer and Information Sciences and Support Services
Northeastern University
Bachelor of Science in Information Technology
2015 — 2018
Skills
- Operating Systems
- Scheduling
- Microsoft Office
- Mac Os
- Active Directory
- Windows Server
- Program Management
- Netsuite
- Account Management
- Amazon Web Services (Aws)
- Microsoft Outlook
- Leadership
- Zendesk
- Customer Service
- Mac
- Itil Certified
- Microsoft Access
- Microsoft Exchange
- Macos
- Software Installation
- Process Improvement
- Networking
- Project Planning
- Microsoft Word
- Team Leadership
- Powerpoint
- Microsoft Excel
- Software Documentation
- Vpn
- Windows
- Remote Troubleshooting
- Troubleshooting
- Management
- Team Building
- Time Management
- Customer Support
- Technical Support
- Business Process Improvement
- Computer Hardware
- Information Technology
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