Timothy Brown

About Timothy Brown

Quality driven, senior-level IT manager with 20+ years of technical support and project management experience. Leverages well-developed expertise in designing and implementing IT infrastructure and systems to successfully support business needs. Practiced in project management for installation and configuration projects including new office buildouts, hardware and software standardizations, and large-scale event setups. Demonstrates conscientious focus, strong leadership, and proactive problem-solving skills.

Experience

1. Av IT Support Specialist

   IBM

   Feb 2017 — Present · New York, NY, US

   Manage and support AV and IT systems for 20+ AECOM East offices, ensuring technical quality and superior service delivery• Design and install AV and IT infrastructure to meet the efficiency needs of the organization • Project-manage AV and IT projects from planning to completion• Serve on team of four core members overseeing AV and IT setup of 7 annual large, off-site meetings with up to 600 onsite executives and streaming to 60k global viewers. Plan setup, coordinate vendors, and execute flawlessly• Provide AV and IT support for senior VPs and other executive end users • Manage AV and IT budget, ensuring quality while mitigating costs• Formally recognized for averting multiple crises. Part of team patching computers against the MSBlast virus, achieving zero company downtime; and preventing damage due to Manhattan power loss

Education

• TekSolve

  Technical Support Specialist Certificate

• Alphatrain Computer Training Center

  Microsoft Certified System Engineer