Timothy Adams
Client Success Manager @Power Consulting Group, Inc
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WORK HISTORY
Client Success Manager @Power Consulting Group, Inc
New York, NY, US
Developing, monitoring, and managing IT network/software infrastructure refreshes & IT Infrastructure Implementation projects for franchise and new franchise clients- Scheduling and travelling onsite to centers for IT Refresh Review and perform speed tests throughout the site- Developing Requests for Proposals on new IT equipment and infrastructure needs- Working with network engineers and technicians to make networking recommendations and translating technical procedures into easy-to-understand terms- Reviewing and updating annual client Managed IT Services contracts- Review current and upcoming projects with project management team to ensure deadlines are met and proper scheduling is being utilized- Review and update clients configuration setup and ensure its current and up to date for future refresh proposals and projects- Grow project sales and MRR as new centers and refresh opportunities arise- Manage Fortune 200 Pre-K Franchise company 650+ users- Guide customer accounts through their respective lifecycle- Monitor and help identify trends in customer adoption
EDUCATION
University of Phoenix
Associates of Science, Sports Management
Dover High School
High School Diploma
Centenary University
Bachelor, Business Administration and Management, General
SKILLS
ABOUT TIMOTHY ADAMS
I have worked in the Client Services and Sales sector for more than 10 years. I have worked for the State of New Jersey in a constituent and legislative aide capacity. I have worked for 10 years for a court reporting agency in Client Service and Inside Sales roles. Currently, I am working in the cyber security and Managed Services space for a company in New York City, NY. In this capacity, I work as a software trainer in a consulting role helping MSP\'s and SMB\'s to better understand how to efficiently utilize several software programs to help them run their businesses. I also help all national techs to manage and utilize our IT management platform and helping them secure their network and endpoints with cyber security solutions.Specialties: Microsoft software applications (Excel, Powerpoint, etc), interpersonal communication, oral communication, written communication, managing, developing strategies, goverment liasion, client services, inside sales, consulting, software training, cyber security, RMM, documentation
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