Timothée Bouvet
Incident Manager @Payplug
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WORK HISTORY
Incident Manager @Payplug
Paris, FR
Manage service quality for the leading performance provider on the CB payment network - Coordinate incident and problem management processes - Ensure SLA compliance and operational performance monitoring - Produce reporting on key metrics (uptime, settlement delays, response/resolution times)- Manage internal and external communication regarding incidents/maintenance activitiesSupervise and coach an assistant
EDUCATION
Jacques Decour
2nd year of state-run preparatory classes for entry into a School of Engineering
Turgot
1st year of state-run preparatory classes for entry into a School of Engineering
Institut Supérieur d'Electronique de Paris
Master of Engineering
SKILLS
ABOUT TIMOTHÉE BOUVET
Operational leader (IT Service Management Lead) with 7 years of experience in major…
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