Tim Nguyen

T-Mobile

Kansas City, MO, US

EMAILS

[email protected]

MOBILE NUMBERS

+13•••••••23

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WORK HISTORY

Present

@T-Mobile

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EDUCATION

2010 — 2013

Newman University

Master of Business Administration (M.B.A.), Leadership

2003 — 2008

Wichita State University

Bachelor's Degree, Entrepreneurship

SKILLS

Program ManagementStrategic PlanningMobile DevicesProblem SolvingNet Promoter ScoreBusiness PlanningManagementTeam BuildingManaging Distribution ChannelsMarketing StrategyMarketingWirelessSix SigmaDirect SalesTrainingCustomer SatisfactionSmall Business MarketingSales OperationsCustomer RetentionCustomer ServicePowerpointCustomer ExperienceBusiness DevelopmentDistribution StrategiesLean ManagementProcess ImprovementSapAccount Management4gVietnameseLeadershipMarketing ManagementSocial NetworkingQuality ManagementBusiness StrategySocial MediaSalesforce.comSales ManagementTerritory Growth/DevelopmentProject Planning

ABOUT TIM NGUYEN

Senior AI Strategy & Service Transformation Leader with over 15 years of leadership experience including the last 4+ years spearheading large-scale AI-driven service transformations across contact centers, retail, and back office operations. Proven track record of bridging the gap between \"Art of the Possible\" innovation and end-to end enterprise-wide production. Expert at building intelligent automation roadmaps that modernize legacy service models, improve Customer Experience (CX) metrics, and deliver measurable ROI.

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