Timothy Coyle
Supply Chain & Logistics Manager | Operations Manager ✪ Leverage Strong People Leadership and Operations Experience to Improve Project Management, Logistics, and Business Solutions Outcomes.
- Role
- Logistics Operations Manager at Amazon
- Location
- Bloomfield, NJ, US
- LinkedIn followers
- 500 followers
About Timothy Coyle
WHO I AM I am an operations and logistics strategist who brings 10+ years of…
Experience
Logistics Operations Manager
Aug 2019 — Present · US
Logistics Operations ManagerHired as Area Manager in 2019, realigned to Station Area Manager in 2020, then promoted to Regional Operations Manager in 2023. Direct all aspects of #1 ranked sub-region within Amazon delivery network. Lead team of 12 direct reports, including operations, area, and shift managers for department charged with managing delivery items. Drive vision, create quality initiatives, and implement Lean processes to exceed business plan. Perform strategic planning and analysis to close gaps between performance and goals. Manage 24/7 delivery of Amazon orders, maintain relationships with delivery service providers, and present operational metrics to senior leadership. Oversee all safety, quality performance, customer experience, and people development across all delivery station operations. ACHIEVEMENTS – LOGISTICS OPERATIONS MANAGER Generated $30M revenue stream by establishing relationships and onboarding 6 new delivery service partners within 1 year. Grew customer services ratings by rolling out new client survey and employee recognition program. Achieved 96% delivery service provider retention and improved overall scorecard ratings 100+% after implementing Blue Coat Driver Mentor program to review best practices for injury and crash prevention. ACHIEVEMENTS – STATION AREA MANAGER & OPERATIONS MANAGER Lead #1-ranked delivery site, focusing on safety, performance, and customer experience. Grew retention to 96.69% YOY for hourly associates by creating and implementing new site talent plan. Improved staff productivity by leading delivery of standardized onboarding and training initiatives. Drove customer engagement by overseeing performance goals and objectives. Enhanced performance of 80+ staff members and promoted 12 team members into management positions.
Education
Kean University
Bachelor's degree, Criminal Justice and Corrections
2012
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