Tim Mesenbourg

About Tim Mesenbourg

Software Executive experienced in Sales, Services and Support for advanced business systems.Exceptional Team-builder who repeatedly turned around poor-performing units by breaking down barriers and creating cross departmental cooperative processes.Customer-focused leader with over 20 years experience selling, implementing and supporting enterprise solutions. Led teams through acquisitions, consolidations, ownership shifts, and improvement initiatives, consistently exceeding goals. Worked directly with Customers to enhance their experience with our Products, Services and Support-Managed and grew Professional Services organizations, evolving them to become more customer-focused and sales-supportive, while continuing to maximize profitability- Led major initiatives to combine disparate Support and Services Operations introducing state-of-the-art, customer-focused Support and Services technologies and processes. This included web-based self-serve support, more effective billing systems, and a Customer Loyalty Program based on the Net Promoter methodology- Adapted Services and Support leadership capabilities to a diverse range of software products and industries, including process and discrete manufacturing ERP, SCM-Logistics, CRM, and Financial Systems- Applied in-depth understanding of diverse business requirements to develop solutions to meet changing market needs- Consistently met or exceeded sales objectives in both direct and channel models.Specialties: Project Management and Implementation MethodologiesMaintenance Negotiations and RetentionSoftware Development and Product Management Software and Services SalesCustomer Interaction and Service

Experience

1. Client Partner

   Appirio

   Feb 2018 — Present

Education

• Saint Michael's College

  Liberal Arts, Finance,Marketing

  1979 — 1983

• University of Connecticut

  Master of Business Administration (MBA), Finance and Information Services

• University of Connecticut School of Business

  MBA, Concentration Finance/MIS

  1985 — 1988

Skills

• Management
• Team Building
• Salesforce.com
• Sales Enablement
• Sales Operations
• Professional Services
• Business Development
• Marketing Automation
• Lead Generation
• Sales Process
• P&L Management
• Sales
• Cloud Computing
• Cross-Functional Team Leadership
• Software Development
• Strategic Partnerships
• Leadership
• Project Management
• Business Alliances
• Business Intelligence
• Product Marketing
• Partner Management
• Business Process Improvement
• Go-to-Market Strategy
• Crm
• Consulting
• Channel Partners
• Pre-Sales
• Project Planning
• Enterprise Software
• Sales Management
• Product Lifecycle Management
• Integration
• Demand Generation
• Erp
• Account Management
• Outsourcing
• Product Management
• Executive Management
• Solution Selling