Tim Nguyen

About Tim Nguyen

Support is no longer just human. It’s human + AI.At Assembled, we’re building the only modern support operations platform that orchestrates both human agents and agentic AI in one unified system.For CX leaders, that means: One platform to plan, forecast, and schedule across humans, BPOs, and AI A true single pane of glass to measure the efficacy of AI agents alongside human performance Real-time visibility into capacity, adherence, automation impact, and cost efficiency Data-driven workforce management that replaces spreadsheets and legacy WFM toolsAs AI handles more interactions, the real challenge becomes orchestration, knowing when AI should step in, when humans should intervene, and how both perform together.Assembled gives CX leaders the operational clarity to scale support sustainably.If you’re rethinking how AI and humans should work together in support, let’s connect. t••••••••@assembledhq.com—“Consistency doesn’t guarantee that you are going to be successful, but not being consistent will guarantee that you are not successful.”

Experience

1. Gtm

   Assembled

   Dec 2025 — Present · New York, NY, US

   Assembled is the CX orchestration layer and support operations platform that helps organizations scale high quality customer experiences with confidence - aligning human agents, AI, and BPO partners into one intelligent, high performing system.We partner with companies like Stripe, Canva, DailyPay, Robinhood, and DoorDash to automate customer inquiries, boost agent productivity, optimize scheduling, and seamlessly balance their human, BPO, and AI workforces.Backed by $70M in funding from New Enterprise Associates (NEA), Emergence Capital, and Stripe.

Education

• Farmingdale State College

  Applied Psychology