Tim L.
Customer Account Manager - A220 Digital Solutions @Airbus
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WORK HISTORY
Customer Account Manager - A220 Digital Solutions @Airbus
Mirabel, QC, CA
Act as the Digital Services point of contact- Support aircraft sales activities related to Digital Services offerings- Determine customer needs to promote appropriate Digital Services offerings- Present the technical overview and Digital Services offerings to prospects and respond interactively- Manage routine customer communications (e.g, maintenance window, new feature releases)- Review and update presentation materials- Support A220 customer onboarding (registration, initial configuration, training)- Deliver training courses/webinars and assist Digital Services customers- Provide post-training support to the customer- Maintain training materials and tutorials- Document incidents, gaps, and user concerns and present them to Digital Features Subject Matter Experts- Ensure that customer commitments are met on time.
EDUCATION
Concordia University
Political Science and Government
SKILLS
ABOUT TIM L.
Bilingual customer success and operations leader with 10+ years of experience in SaaS and service-driven environments. Skilled in client onboarding, retention, and relationship management, with a track record of improving performance and streamlining processes. Known for clear communication, strategic thinking, and a hands-on, solutions-oriented approach.
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