Tim Lanigan

About Tim Lanigan

Strategic Solutions Expert with over 24 years of experience managing complex, high-scale data environments within the AI and Voice sectors. I specialize in bridging the gap between sophisticated backend architectures and enterprise business needs, ensuring seamless data integration and system reliability for Fortune 500 clients.I am passionate about customer success as well as the observability space and the art of \'data plumbing\'—helping organizations reduce noise and extract actionable insights from their telemetry. With a deep technical background in real-time data streams and a consultative approach to problem-solving, I thrive on turning technical complexity into clear business value.I love to learn and I do have the ability to admit to not knowing something. Growth and evolution is a constant for me - “a jack of all trades is a master of none, but oftentimes better than a master of one.” I have always felt connected to this statement. I love to learn about anything. Not to master any one thing and own that One thing, but to have an open mind to be able to assist in any field, issue or have insight. I believe that we all bring a talent to the table. Team work makes the dream work.

Experience

1. Support Engineer Ii

   LivePerson

   Jan 2022 — Present

   Enterprise Solutions Delivery: Serve as a lead technical consultant for high-value enterprise accounts, overseeing the integration and optimization of complex Voice and AI data pipelines.Observability & Data Strategy: Utilize enterprise-grade logging and monitoring tools (Splunk, Datadog) to perform root-cause analysis on high-volume data streams, significantly reducing MTTR for mission-critical production issues.Technical Advocacy: Act as the primary liaison between Product Engineering and Global Customers, translating client requirements into scalable technical solutions and product enhancements.System Architecture: Manage the technical health of real-time communication platforms, ensuring high availability and performance across distributed cloud environments.

Education

• Mt. Si High School

  High School, General Education

Skills

• Purchasing
• Process Improvement
• Team Building
• Management
• Networking
• Budgets
• Pci Dss
• Recruiting
• Call Centers
• Analysis
• Employee Relations
• Telephone Skills
• Visio
• Windows 7
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Microsoft Word
• Team Leadership
• Visual Merchandising
• Cisco Call Manager
• Public Speaking
• Inventory Management
• Software Documentation
• Inventory Control
• Coaching
• Troubleshooting
• Merchandising
• Project Management
• Teamwork
• Time Management
• Process Scheduler
• Hiring
• Computer Hardware
• Retail Sales
• Customer Retention
• Customer Service
• Training
• Customer Satisfaction