Tim Kikke

Head of Pmo @Kerv

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2023 — Present

Head of Pmo @Kerv

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London, GB

A highly motivated and results-driven Programme Management leader specialising in ServiceNow and Post-Merger Integration (PMI). Extensive experience leading complex, multi-workstream transformation portfolios, with accountability for Programme Managers delivering enterprise-wide change and ownership of the central PMO function across multi-entity organisations.Proven success in using ServiceNow as a core enterprise platform to enable effective post-acquisition integration, aligning people, processes, data and services to accelerate stabilisation, improve governance and realise M&A value. Operates at portfolio level to ensure ServiceNow, CRM, HR, IT, Governance and corporate transformation programmes are prioritised, aligned and governed as a single coherent change agenda.Trusted by executive stakeholders to translate acquisition and transformation strategy into clear, executable delivery roadmaps, while maintaining pace, control and transparency in high-change environments. Experienced in establishing fit-for-purpose PMO and governance models that provide executive visibility and delivery assurance.Leads and mentors Programme Managers responsible for all major transformation programmes, while evolving the PMO to embed governance, reporting, financial control, benefits tracking and dependency management across the portfolio. Provides senior oversight of cross-programme risks and dependencies, supports effective decision-making during PMI, and balances delivery pace with quality and risk.Key Focus Areas:Programme and Portfolio Management Leadership; PMO Design and Assurance; ServiceNow Platform Strategy and Delivery; Post-Merger Integration across IT, Service and Operating Model Integration; Enterprise Transformation spanning CRM, HR, IT and Corporate Systems; ITSM and CSM design aligned to ITIL; Compliance-led delivery including ISO 27001, PCI-DSS and OFFICIAL or OFFICIAL-SENSITIVE; MSP and PRINCE2.

EDUCATION

2003 — 2005

Cumbria Institute of the Arts

A-Levels, Photography, Media and Archaeology

2005 — 2010

The University of Salford

BSc, Business and Management

SKILLS

Team LeadershipInformation TechnologyIncident ManagementVirtualizationVendor ManagementIT OutsourcingBusiness ManagementDisaster RecoveryOutsourcingEnterprise SoftwareData CenterCustomer SatisfactionNew Business DevelopmentPublic SectorNetworkingHpLeadershipCloud ComputingEnvironmental ScienceBusiness IntelligenceSlaSaasIT ManagementProject PlanningExcelIT Service ManagementAccount ManagementManaged ServicesChange ManagementService ManagementService DeskPhotographyProject DeliveryVmwareProject ManagementPre-SalesCitrixInfrastructureCrmItil

ABOUT TIM KIKKE

A highly motivated and results-driven Programme Management leader specialising in ServiceNow and Post-Merger Integration (PMI). Extensive experience leading complex, multi-workstream transformation portfolios, with accountability for Programme Managers delivering all major business and technology change, alongside ownership of the central PMO function across large, multi-entity organisations.Proven success in using ServiceNow as a core enterprise platform to enable effective post-acquisition integration, aligning people, processes, data and services to accelerate stabilisation, improve governance and realise M&A value. Leads at portfolio level, ensuring ServiceNow, CRM, HR, IT, Governance, Finance and other enterprise transformation programmes are aligned, prioritised and governed as a single coherent change agenda.Regularly trusted to translate acquisition and transformation strategy into clear, governed and executable delivery roadmaps, while maintaining pace, control and executive visibility in high-change environments.Key Focus Areas• Programme Management Leadership across Enterprise Transformation• PMO Design, Leadership and Portfolio Assurance• ServiceNow Platform Strategy, Roadmap and Delivery• Post-Merger Integration covering IT, Service and Operating Model Integration• Portfolio Governance, Prioritisation, RAID and Dependency Management• CRM, HR, IT and Corporate Systems Transformation• ITSM and CSM Design and Deployment aligned to ITIL• ServiceNow Operating Model and Service Transition• Compliance-led Delivery including ISO 27001, PCI-DSS and OFFICIAL or OFFICIAL-SENSITIVE• Programme and Project Frameworks including MSP and PRINCE2BPSS and Security Cleared (SC) to lead transformation portfolios and PMO functions within regulated and government environments.

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Tim Kikke — Head of Pmo at Kerv in London, GB | Unifers