Tim Johnston
Senior Customer Success Account Manager @Docusign | Owner of Post Sales Revenue and Value Realization
- Role
- Senior Customer Success Account Manager at Docusign
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Tim Johnston
Strategic Senior Customer Success Manager with 15+ years of customer facing experience while most recently managing $2.5M+ in ARR across global Enterprise accounts. I specialize in aligning stakeholders, driving platform adoption, and leading high-impact success programs that deliver measurable outcomes.I\'ve partnered with Fortune 500 brands like Gap Inc,Staples, General Electric, Yum Brands (Taco Bell) et. all to improve personalization strategies, streamline onboarding, and guide roadmap adoption tied to real KPIs.Proven results include-+100.5%+ average quarterly net revenue retention-$500K+ in at-risk revenue retained through proactive engagement- 10%+ annual ARR growth through upsell and cross-sell initiatives- 25% reduction in onboarding time to value using scalable playbooksI bring a structured, data-informed approach to customer success. My focus is on helping organizations solve complex problems, unlock growth, and build long-term value from their technology investments.
Experience
Senior Customer Success Account Manager
Oct 2025 — Present
Education
San Diego State University
BA, Communications
2001 — 2006
Skills
- Link Building
- Cms
- Landing Page Optimization
- Management
- Social Media Marketing
- Web Analytics
- Sem
- Customer Retention
- Email Marketing
- Lead Generation
- Marketing
- Online Marketing
- Marketing Strategy
- SEO
- Account Management
- Ppc
- Social Media
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