Saighe
Senior Account Manager @VGW
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WORK HISTORY
Senior Account Manager @VGW
Toronto, ON, CA
Built and nurtured trusted relationships with high-value clients through professional, personable, and solutions-focused engagement, resulting in a 25% increase in client retention and loyalty.Proactively anticipated client needs and resolved issues efficiently, reducing follow-ups by 30% and elevating customer satisfaction scores by 15%.Navigated complex client challenges by collaborating cross-functionally, achieving a 20% faster resolution time and boosting customer satisfaction ratings.Partnered with production, operations, engineering, marketing, and management teams to optimize processes, contributing to a 10% improvement in service delivery efficiency.Leveraged Salesforce, Zendesk, Back Office, Databricks, Confluence, and Tableau to enhance operational workflows and drive data-informed decision-making, leading to a 12% increase in productivity.Ensured compliance with internal policies, protocols, and industry standards, maintaining consistent quality in customer interactions and reducing risk exposure.
EDUCATION
Saint Mary's University
Bachelor of Arts - BA, Industrial and Organizational Psychology
ABOUT SAIGHE
Dynamic and results-driven Client Success Manager | Account Manager with over 10 years in Account Management and Customer-Centric roles. Skilled in developing/Implementing retention strategies, building and Nurturing lasting relationships with high-value clients, handling complex issues, optimizing processes, and fostering positive client experiences with the intention of increasing retention, growth and revenue. As a Senior Account Manager at VGW, I lead high impact relationships with our top tier customers-managing a $5M+ post sales portfolio and consistently driving sustainable growth, retention, and brand loyalty through meaningful and tailored connections.Demonstrated ability to work independently in fast-paced startup environments while effectively collaborating with cross-functional teams.
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