Tim H.
Chief Customer Officer at RDI Corp | Driving CX improvement through process innovation and data analytics
- Role
- Chief Customer Officer at Rdi Corporation
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Tim H.
As the Chief Customer Officer at RDI Corporation, I lead the strategic vision and execution of customer-centric solutions for 30+ client programs across various industry verticals. With 15+ years of experience in customer experience (CX) leadership and innovation, I have a proven track record of delivering improved customer satisfaction, increased sales, and operational efficiency through data analytics, technology, and process improvement.I am a certified Lean Six Sigma Black Belt, NPS analytics, and Lean Management, with a passion for solving complex customer and agent challenges. I have built and developed a team of eight Client Service Directors who excel in client relations, communication, and data analytics as a service. I also leverage my expertise in AI, CRM, IVR, and speech analytics to provide CX improvement initiatives, new client onboarding, and sales revenue generation ideas for major brands. My goal is to create value for our clients and their customers by delivering innovative and impactful solutions that enhance loyalty, retention, and growth.
Experience
Chief Customer Officer
Jan 2023 — Present · Cincinnati, OH, US
Education
Southern Connecticut State University
Bachelor's degree, Business Management
1988 — 1992
The Wharton School
Certificate, Business Analytics
2018 — 2018
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