Tim Giffen
Technology Team Lead (Mobile App) @TUI
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WORK HISTORY
Technology Team Lead (Mobile App) @TUI
London, GB
I led a cross-functional team across multiple countries, fostering a collaborative and inclusive work environment. My focus has been on ensuring team members grow within their areas of expertise and acquire new skills. By developing and implementing technology strategies aligned with business objectives, I have successfully increased efficiency and launched successful products.I am adept at implementing agile delivery practices, driving continuous improvement, and enhancing my team’s capabilities and autonomy. My expertise allows me to assist and provide solutions that result in the best possible digital experiences for customers. I understand a range of technologies and can effectively lead and support the design of digital systems.Conflict resolution; I excel at identifying, de-escalating, and resolving conflicts within and between teams. I ensure transparent communication on progress, impediments, and solutions. Additionally, I plan and manage teams, proactively seeking efficiencies and motivating the team to achieve strategic results.Coaching and mentoring are integral to my leadership approach. I support team members\' career development by formulating and following through on progression and development plans with Technology Practice Leads. I am committed to creating a culture of technical excellence, innovation, learning, and continuous improvement, practicing secure behaviors in all aspects of work.
EDUCATION
Milton Keynes College
GNVQ Advanced Leisure & Tourism, Sport and Fitness Administration/Management
Thornlow School
GCSE
SKILLS
ABOUT TIM GIFFEN
I’m a Technology Team Lead with 20+ years of delivering complex programmes and resilient services—someone who thrives on turning strategy into shipped outcomes. I build high‑performing, collaborative teams, keep stakeholders aligned, and drive quality from idea to production. Colleagues know me as calm under pressure, clear in communication, and relentless about finishing well.My career spans end‑to‑end delivery across software and infrastructure, with a broad technical foundation and a service‑oriented mindset. I’m hands‑on enough to understand the details, yet focused on the bigger picture: customer experience, stability, security, and speed of delivery. I enjoy leading cross‑functional squads, coaching engineers, and creating the conditions where great work becomes repeatable.What I’m known for- Team leadership & coaching: Setting direction, removing blockers, and helping people grow while holding a high bar for quality- Programme & service delivery: From roadmap to run—planning, execution, incident & problem management, and continual improvement- Stakeholder alignment: Translating business needs into technical plans, then reporting progress with clarity and candour- Ways of working: Pragmatic Agile/Lean practices, data‑informed decision‑making, and a bias for action.Platforms & domains: Customer‑facing apps and services, CRM‑driven experiences, payments & checkout, and integration at scale.What drives me-I like tough problems, measurable impact, and environments where learning is constant. Whether it’s stabilising a production service, accelerating a release cadence, or modernising a legacy component, I bring focus, resilience, and a positive attitude to get teams through the challenge and onto the next opportunity.What’s next-I’m open to opportunities where I can lead teams, improve delivery flow, and elevate customer experience—while continuing to broaden my skills and deliver results for the organisation.Let’s connect if you’re looking for a technology leader who blends people leadership with programme delivery and a commitment to quality.
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