Tim Fung
Enterprise Customer Success Manager @BioRender
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WORK HISTORY
Enterprise Customer Success Manager @BioRender
Toronto, ON, CA
As an Enterprise Customer Success Manager for top global pharma and biotech companies, including 5 of the top 10, I strategically manage client relationships to ensure satisfaction and drive successful product adoption. By proactively addressing industry-specific challenges, I foster long-term partnerships and consistently meet performance targets.Proactive Solutions and Retention Strategy: Understand industry and customer-specific challenges and proactively develop tailored solutions to address those pain points with BioRender, leading to a 95% retention in annual revenue.Strategic Relationship Management: Developed and nurtured strategic partnerships to establish networks of stakeholders, champions, and advocates across Research, IT, Procurement, and Communications.Specialized Product Integration and Training: Facilitated seamless integration, comprehensive training of end users and admins, and ongoing engagement campaigns resulting in a >95% adoption rateConsistent Achievement of Targets: Consistently met and exceeded quarterly KPIs, maintaining a 100% achievement rate for annual metrics and contributing to a 80% year-over-year growth in customer lifetime value.
EDUCATION
The University of British Columbia
Bachelor of Science (B.Sc.), Biochemistry
The University of British Columbia
Ph.D., Pharmacology and Therapeutics
ABOUT TIM FUNG
A passionate scientist dedicated to the advancement of research and available therapeutic options. I leverage my technical expertise, customer facing experience, and tenacity to address any challenge I face. For me, a problem solved provides great satisfaction. As a life-long learner, I constantly look for opportunities to improve and believe there is something to be learned in every situation.
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