Tim Eichelberger

About Tim Eichelberger

I relate to customers with compassion. I understand C-level goals, how to translate agreed upon goals, and work with teams to show the best way to deliver with results. I enjoy working with technical experts and business specialists to solve big problems.Passionate customer advocate, leader, and strategic consultant with a record of successful launching, directing and managing large scale programs and projects. Exceed corporate goals and customer expectations through deep and rich global experience in customer success management, project management, data analysis, team leadership, and systems development. Thrive in fast-paced, deadline-driven environments dedicated to quality and customer service. Use Agile processes to manage projects throughout the entire SDLC.SUCCESS INDICATORSProgram/Project Management• Directed the entire set of programs for the qualification department and increased revenue on average of 10% per year.New Program Development• Enforcement and education efforts increased revenue by over while increasing targeted product listings segments by 90% in first year of program.Establishing and Executing Strategic Plans• Spearheaded new Bluetooth 4.0 certification process in time to showcase at the 2013 global event held in Shanghai, China. Continually Improving Technical Processes & Method• Developed migration plan for hosting with new provider, migrated servers and applications to new host, detailed back-up plan with host and implemented recovery plan to reduce hosting costs by per month.• Freed company from reliance and dependency on consultants and custom hosted site to eliminate annually in consulting fees.Turning Technology into Revenue• Web-consulting business generated approximately in first year, developing custom intranet site which automated dispatches to consultants, tracked tickets and billable hours, automated quotes and invoices.• Saved $50 thousand in legal fees by designing system to timely capture and store legal compliance documentation.Technical Cross-Functional Leadership & Communication• A new PRD version 2.1 was approved and published within three months from start to finish, which was over a year faster than the previous revision.

Experience

1. Customer Success Manager

   Appian

   Sep 2022 — Present · McLean, VA, US

   Appian accelerates your business by discovering, designing, and automating your most important processes.

Education

• University of Idaho

  Bachelor’s Degrees, Management Information Systems | Production Operations Management

• University of Washington

  Business Intelligence - Certificate, Business Intelligence

  2014 — 2015

• Stanford University

  Certificate, Advanced Project Management Program

  2013 — 2014

• University of Washington

  Certificate in Agile Development, Information Technology

  2015 — 2016

• Seattle University

  Master of Business Administration - MBA, Business Administration and Management, General

Skills

• Mobile Communications
• Software Project Management
• Strategy
• Technical Project Leadership
• Sql
• Mobile Devices
• Embedded Software
• Program Management
• System Architecture
• Telecommunications
• Css
• Mobile Technology
• Embedded Systems
• Javascript
• Wifi
• Product Management
• Tcp/Ip
• Sharepoint
• Testing
• Sdlc
• Software Design
• Software Engineering
• Requirements Analysis
• Cloud Computing
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Architecture
• Bluetooth
• Mobile Applications
• Web Applications
• Lte
• Process Development
• Test Planning
• Agile Methodologies
• Management
• Team Leadership
• Xml
• Process Simulation
• Html
• Management Consulting