Tim Dequatro

WORK HISTORY

EDUCATION

ABOUT TIM DEQUATRO

SUMMARY #opentowork Professional Administrator/ Analyst with expertise in strategic planning, cross functional team building and coaching management teams at all levels within the organization. Experienced in leading multi-disciplinary teams to successfully drive business objectives and execution of large domestic and international projects. Leader with the ability to establish long-term business relationships across geographies with documented record of achievment in varying environments. Driver of Operations initiatives to align with the short- and long-term goals of the corporation to accomplish strategic business objectives. Career Highlights Developed and implemented departmental infrastructure for new retention department. Partnered with Communications stakeholders to create and develop direct mail/web reminders and notifications to increase enrollment efforts by 5% and customer retention by 10% over 12 months. Thoroughly researched all product issues, identifying root cause trends and suggesting improvements, internally and throughout the business, reducing business costs by over a 1 year period, and $500,00 over 7-year claims audit. Identified opportunities to improve customer retention and developed and implemented action plans to grow retention rates for Medicare members by 10% over 12 months. Orchestrated “Knowledge Transfer Meetings” for interdepartmental training including implementing training, reminders, coaching and product initiatives to reduce repeat calls by 20% and reduce average handle times by 10% based on individual issue metrics analysis. Mobilized cross-functional teams to create and implement internal knowledge documentation for products. Coordinated with vendors and department leads to resolve time sensitive issues, streamline usage, and ensure integrity of programs during critical system failure. TECHNICAL SKILLS • Office Suite (Teams, Word, Excel, Sharepoint, Powerpoint, Access) • Office 365 • G Suite ( google meet, gmail, docs, sheets) • Salesforce • Windows • Mac OS • Creative Writing • Business Writing • Proofreading • Copy Editing • Basic IT Software Troubleshooting • Basic IT Hardware Troubleshooting • SQL • R • Tableau • Power BI • Smartsheet • HTML PROFESSIONAL SKILLS • Creative Thinker • Privacy Protection • Strategic Planning • Project Management • Cross-Culture Team Development • Training and Development • Project Timeline Management • Attention to Detail • Customer Focus and Orientation • Assistant/Receptionist Duties • Customer Service • Relational Databases