Tim A.
Professional Services Director @Acceleraate
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WORK HISTORY
Professional Services Director @Acceleraate
Leading the Professional Services and delivery function at Acceleraate, a SaaS, CX and AI consultancy specialising in cloud contact centre platforms. Member of the Senior Leadership Team responsible for scaling delivery capability and establishing a high-performing services organisation.Key contributions:• Defined the delivery strategy, operating model and KPIs to support company growth• Established and scaled the delivery team supporting multiple concurrent CX and AI transformation programmes• Achieved sustained utilisation above 70% and Professional Services margins of ~57% through strong commercial discipline and delivery governance• Introduced lightweight, repeatable delivery frameworks enabling scalable project execution without proportional headcount growth• Delivered CX automation, virtual agent and AI-enabled solutions improving customer experience and operational efficiency• Established a strong services backlog supporting predictable utilisation and revenue delivery• Strengthened customer relationships and repeat business through consistently high CSAT and trusted delivery leadership• Contributed to positioning Acceleraate as a leading Zoom CX delivery partnerZoom partner recognition• UK’s first Zoom Contact Centre partner (2022)• First certified Zoom CX partner globally• Zoom Contact Center EMEA Partner of the Year (2024)• Zoom Solution Deployment Excellence Award (2025)• Platinum status – Zoom Partner Program (Deployment Services)
EDUCATION
University of Portsmouth
Bachelor’s Degree, Computer Science
SKILLS
ABOUT TIM A.
I am a Professional Services and delivery leader with 25+ years’ experience building, integrating and evolving services organisations for SaaS and technology platforms.My focus is helping technology companies strengthen and scale their delivery organisations — establishing strong operating models, commercial discipline and high-performance teams that consistently deliver strong outcomes for customers.Across my career I have led global Professional Services and delivery teams with full P&L accountability, improving utilisation, strengthening margins and building scalable delivery frameworks across SaaS, cloud and AI-enabled platforms. I have also worked through multiple acquisitions from both sides, integrating teams, processes and commercial models while maintaining delivery continuity and customer trust.My experience spans: • Professional Services leadership and operating model design • Scaling and restructuring delivery organisations following growth or acquisition • Integrating teams, processes and commercial frameworks after M&A • Margin improvement, utilisation management and commercial discipline • AI-enabled services and cloud platform delivery • Strategic customer relationships and partner ecosystems • Building strong, accountable delivery culturesEarlier in my career I co-founded bemoko, a mobile software platform business that achieved a multi-million-pound exit.I am particularly motivated by organisations that value strong delivery capability, commercial discipline and high-performing teams as foundations for sustainable growth.
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