Timarla Johnson
Manager of Client Services @Eurofins Transplant Genomics
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WORK HISTORY
Manager of Client Services @Eurofins Transplant Genomics
US
Lead client services and account support for a national portfolio, serving as a strategic partner to Sales, Marketing, and Operations.• Manage relationships for high-value, high-volume client accounts, ensuring strong communication, follow-through, and retention.• Partner closely with Sales and Marketing teams to support client campaigns, onboarding initiatives, and growth strategies.• Act as the primary bridge between clients and internal teams, ensuring execution, operational readiness, and consistent delivery.• Support revenue growth by improving workflows, increasing responsiveness, and identifying opportunities to strengthen client engagement.• Develop and track KPIs and performance dashboards tied to turnaround time, quality, volume, and client satisfaction.• Lead CRM and system enhancements to improve visibility, efficiency, and scalability across client-facing teams.• Handle escalations and complex client issues with a calm, solutions-focused approach that protects relationships and revenue.
EDUCATION
FIDM
Associate’s Degree, Product Development
SKILLS
ABOUT TIMARLA JOHNSON
I’m a client-focused leader who thrives at the intersection of people, performance, and execution.I’ve built my career as a resourceful self-starter who steps into complex, fast-paced environments and helps bring clarity, structure, and momentum. Whether I’m leading teams, managing high-impact client relationships, or partnering cross-functionally, I’m intentional about how I communicate and how I show up—because trust and follow-through matter.I’m known for being calm under pressure, highly organized, and deeply invested in outcomes. I enjoy solving problems, motivating teams, and building strong relationships with both clients and colleagues. I balance big-picture thinking with attention to detail, ensuring strategies turn into action and results.At my core, I’m an analytical, creative, and critical thinker who values continuous improvement. I’m always looking for better ways to work, communicate, and deliver—while holding myself and those around me to high standards.I’m most energized in roles where I can lead with purpose, support growth, and make a meaningful impact through collaboration, accountability, and trust.
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