Tim Woods
Director of Operations @Pepper Advantage
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WORK HISTORY
Director of Operations @Pepper Advantage
EDUCATION
Chigwell School
To A Level
London Metropolitan University
BSc In Business Studies and Marketing
SKILLS
ABOUT TIM WOODS
An experienced Executive Leader responsible for successful transformations and award winning customer service experiences and teams. Multidimensional operational leadership experience at a senior level, backed up by commercial experience. Strengths in customer focus, transforming service experience in a cost effective and controlled way, engagement, customer experience and implementing technologies and applications. Engagement to Exec level and also external regulators. A track record in driving results and change in; new business sales, credit sales, project management, volume operations (telephony, remediation, collections and back office – as well as supporting areas) and process improvement - Lean and Black Belt Certified. Interest in emerging Digital technologies and how they can support the operation of the future, as well as how to lead teams through that journey. Lead in Operational elements of acquisitions, divestments and transformation programmes.
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