Tim Wolfe
Client Tech Analyst, Client Services at CDK Global
- Role
- Client Tech Analyst, Client Services at CDK Global
- Location
- Fort Mitchell, KY, US
- LinkedIn followers
- 500 followers
About Tim Wolfe
Experienced and motivated professional with a proven track record in analyzing and…
Experience
Client Tech Analyst, Client Services
May 2016 — Present
Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticketCreates case logs, record information, establish resolution time, follow up on issues, and escalate complex issuesAssess issues and establish a course of action to guide the client/associate to timely resolution of inquiryTroubleshoots problems with malfunctioning software applications and recommends corrective actionDirects and guides clients through resolution of technical issuesSubmits requests for product changes and other custom programming updatesPractically applies knowledge of CDK case resolution process, policies, and escalation methodologyAttends training courses as required and stay abreast of evolving internal processes and industry developmentsProvide customer service and remote support services and applies problem solving skillsWorks in a team environment and assist team members on various issuesProvides other ad hoc support and duties as assignedWorks in an environment with competing priorities
Education
Beckfield College-Florence
Associate's degree, Business
2012 — 2016
Holmes High School
High School Diploma, Pre- College, Vocational, Family Comsumer Sciences
1997 — 2001
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