Tim Whitehurst
Client Service Manager @Davies
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WORK HISTORY
Client Service Manager @Davies
EDUCATION
Stoke-On-Trent College
Bachelor of Technology (BTech)
CILA
Cert
CII
CERT CII
ABOUT TIM WHITEHURST
Experienced Claims Operations & Project Delivery Leader Insurance Stakeholder Engagement CII & CILA QualifiedSeasoned insurance professional with over a decade of experience leading claims operations and driving project delivery across complex, regulated environments. Proven track record in managing high-performing teams, streamlining processes, and building trusted relationships with brokers, legal partners, and external stakeholders.Skilled in liability claims, customer service excellence, and operational governance, with a sharp eye for risk, compliance, and continuous improvement. Over the past two years, has successfully delivered strategic transformation initiatives, aligning cross-functional teams and enhancing service outcomes.CII and CILA qualified, combining technical depth with commercial acumen and a collaborative leadership style. Passionate about creating resilient claims functions that balance customer empathy with operational rigour.
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