Tim Walker
IT Leadership | Business Transformation | Digital Transformer | Servant Leader - Proven record for sound business decisions and providing the best fit business solutions to meet company objectives.
- Role
- Senior Service Architect at Main Street Technical Services
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Tim Walker
IT leader with 30+ years of hands-on experience, focusing on business application…
Experience
Senior Service Architect
Main Street Technical Services
Feb 2024 — Present · Cincinnati, OH, US
I Provide hands-on support and coordination for priority 1 client issues. Provided level II support to internal support staff for client issue resolution. I led a successful implementation of HaloPSA and ongoing support. I create performance reports to track SLA and client satisfaction metrics. I provide presales support to sales team for customizing managed services products to meeting our client’s needs. I provide hands-on technical and functional support of client’s existing JD Edwards EnterpriseOne systems. I also perform new Installations and upgrades. Primary focuses included environment management (infrastructure, data and software configuration), interface design, security redesign and audit remediation.
Education
State Tech Memphis
Associate's degree, Computer Engineering
Skills
- Vendor Management
- Disaster Recovery
- IT Management
- Strategic Planning
- Outsourcing Management
- Team Leadership
- Erp
- Jd Edwards
- Erp Implementations
- Integration
- Jde Cnc
- Data Center
- Itil
- Servers
- Process Improvement
- Business Process Improvement
- Security
- Project Management
- Enterprise Software
- Outsourcing
- Software Documentation
- Management
- Visio
- Cross-Functional Team Leadership
- Databases
- Crm
- IT Strategy
- Information Technology
- Customer Relationship Management (Crm)
- Enterprise Resource Planning (Erp)
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