Tim Shappley

About Tim Shappley

I’m a customer‑focused leader who believes work shouldn’t feel like an emotional meat‑grinder. For more than two decades, I’ve helped teams stay grounded, connected, and aligned around what matters most: serving the customer — whoever that may be.I bring a calm, steady presence to high‑pressure environments. I help people navigate change, reduce burnout, and find clarity in the middle of chaos. My leadership style is rooted in empathy, service, and real human connection. I don’t just manage tasks; I support the people doing the work.At this stage of my career, I’m focused on roles where I can help teams thrive, strengthen customer relationships, and build workplaces where people feel valued and supported.CORE SKILLS/TOOLS• Project Leadership: Agile, Scrum, Waterfall, PMO, governance, road-mapping • Tools: MS Office + Project, Jira, Confluence, SAP/Ariba, Salesforce, ServiceNow, PowerBI, Planview, Copilot, Chat GPT, and other proprietary AI solutions• Business Domains: Financial services, government, retail, system & process modernization, procurement

Experience

1. Senior Consultant

   North Highland

   Jan 2021 — Present

   Provide program and project leadership across state government and retail clients, delivering large scale system transformations, procurement modernization, and enterprise technology implementations. Support executive stakeholders, manage multi workstream portfolios, and drive measurable operational and financial outcomes.Department of Community Health – Release Manager• Directed release management for a 26 workstream system transformation involving 100+ procurements and 300+ requirements/POCs, improving delivery coordination and governance. • Led a $71.1M third party liability recovery program, aligning procurement and delivery to NASPO and PMI standards to accelerate implementation readiness. • Improved cross agency communication and release predictability through modified Agile practices and structured stakeholder engagement. Department of Human Services• Delivered analysis and process recommendations that reduced COVID Relief claim review cycle times, enabling faster disposition and improved service throughput. National Home & Farm Specialty Retailer• Led enterprise transformation of indirect procurement, finance, and accounting functions onto the SAP Ariba platform, improving automation and spend visibility. • Managed modernization of data center and distribution center operations, strengthening infrastructure reliability and scalability. • Oversaw a $6.3M program portfolio, consistently delivering to forecast and within budget targets. • Improved financial discipline and reporting accuracy across multiple concurrent initiatives. Career Coach / People Manager• Coached and developed consultants and analysts, improving performance, delivery quality, and career progression across the practice.

Education

• University of Arkansas

  Graduate Certificate - Sam M. Walton College of Business, Effective Leadership

  1987 — 1987

• Henderson State University

  BA, Communications

  1980 — 1984

Skills

• Customer Relationship Management (Crm)
• Business Analysis
• Strategy
• E-Commerce
• Enterprise Software
• Sdlc
• Project Management
• Analysis
• Sharepoint
• Training
• Testing
• Cross-Functional Team Leadership
• Change Management
• Process Improvement
• Saas
• Management Consulting
• Vendor Management
• Consulting
• Powerpoint Development
• Software Development Life Cycle (Sdlc)
• IT Strategy
• Product Management
• Pmo
• Pmp
• Leadership
• Business Process Improvement
• Software Project Management
• Financial Services
• Crm
• Integration
• Agile Methodologies
• Management
• Program Management