Tim Shanley

About Tim Shanley

As a Senior Customer Success Manager at MyComplianceOffice, I lead a team of Customer Success Managers who work with compliance officers and their departments to manage their regulatory and financial compliance tracking technology. I have over 20 years of experience in B2B client management and relationship development, with a focus on driving successful business outcomes and generating ROI for mission-critical applications. I am a certified Customer Success Manager (CCSM-Lvl 5) and a FinTech technology specialist, with expertise in SaaS/cloud software adoption and optimization, onboarding, implementation, integration, and service delivery, customer adoption, expansion, and retention, strategic account planning and success measurement, remote team leadership, and staff development and team building. I am passionate about enabling compliance teams to switch their focus from hindsight to foresight and helping them minimize compliance risk with our innovative technology solutions.

Experience

1. Senior Customer Success Manager, Team Lead, Ccsm Level 5

   MCO (MyComplianceOffice)

   Feb 2020 — Present · Venice, FL, US

   I lead a team of Customer Success Managers who work with CCOs and their compliance departments to manage their regulatory and financial compliance tracking technology. Our technology enables compliance teams to switch their focus from hindsight to foresight. We served a wide range of clients from complex compliance organizations to small compliance teams. It was my goal to optimize the compliance team\'s usage of the technology and thus help to minimize compliance risk