Tim Schneible

About Tim Schneible

As a C-level operations executive and award-winning visionary, I deliver drastic process improvements that generate millions of dollars in annual cost savings, while simultaneously increasing productivity and profitability. With deep operational experience in startups to mature businesses, I create and launch the forward-thinking strategies that quickly transform companies into highly efficient market leaders. Fusing a customer-centric leadership style with a proactive problem solving mindset, I ensure product offerings meet client needs across all spectrums, including cultural. Recognized for:Increasing Stockholder Value. Lead workflows and groups through process re-engineering and automation, ensuring the strengths of the risk control processes, and representing the company positively with clients and partners Improving the Customer Experience. Implement metrics that ensure the staff’s focus completely on the client, acting on all feedback from customers, and ensuring that it is easy to do business with the company. Retaining Top Talent. Coach and mentor across all levels of staff to develop future key performers and leaders, helping high performers achieve career goals, and building a team who are engaged with and dedicated to the company.A few accomplishments I am noted for:Focusing on the ClientReduced total boarding time from 45 days down to 20 days, decreased response time from 90 hours to eight hours, and lowered customer churn from 16% to 10% with introduction of key business metrics and processes to influence team’s focus on activities with the most customer impact.Implementing AutomationEliminated manual work across entire company by identifying automation opportunities, collaborating with IT and business leaders. Diminished annual losses,$2M to $500K, associated with returned payments by enabling new rules and processes.Improving Net Promoter Scores (NPS)Delivered a 60 plus-point increase in Net Promoter Score, implementing a scoring that modified company culture to embrace methodology as a key performance indicator.Retaining Clients with Strategic LeadershipGenerated a 30% reduced attrition rate with best-in-class customer retention rates with conception and implementation of customer retention initiatives.

Experience

1. Chief Operating Officer

   ProfitSolv

   Aug 2023 — Present · Knoxville, TN, US

Education

• Babson College

  Advanced Leadership Development Program

• Delaware State University

  Bachelor of Business Administration - BBA

Skills

• Leadership
• Credit Cards
• Strategy
• Financial Services
• Relationship Management
• Banking
• Risk Management
• Payments
• Management
• Strategic Partnerships