Tim Read

About Tim Read

Servant leader, team builder and transformative performance culture developer, story teller and writer.BPO contact center: operations, account mgmt, client services, business dev, P&L budget mgmt, AI strategy, WFM, BPI, CPI, PM, and digital AI strategy for omnichannel CRM systems. Experienced with full suite of Office365 Google apps, and numerous cloud-based SaaS, omnichannel CRMs and BI systems such as Nice inContact, ASAPP, LivePerson, eWFM, NICE, Tableau, Salesforce, ZenDesk, etc. Supported client-customers in: telecommunications -cable, mobile, media and broadcast products and services; moderation; financial services; loyalty programs; consumer electronics devices sales, services and warranty; retail and ecommerce sales, services, support and retention; SaaS support services; OEM technical support services; inside sales services; educational services; on-demand services; healthcare services; logistics; aerospace maintenance and systems and waste management industries and government agencies. Technology Management Consulting: Business system technology risk and revenue assurance services, business process improvement, system optimization, security audits; process journey mapping and process redesign; change management; database assurance and client BI database design, implementation and systems training.Defense-related: Threat-Defense-Information-Fusion Intelligence expertise, C4ISR expertise. Defense threat protection and future threat assessments. Aerospace operations center and theater battle management systems learning and development and government project management and business development.

Experience

1. Vice President Operations

   Acquire Intelligence

   Sep 2021 — Present · Dallas, TX, US

Education

• The University of New Mexico

  Bachelor of Arts - BA, Political Science and Russian Studies

  1989 — 1992

• Troy University

  Master of Science - MS, Business Management, Marketing, and Related Support Services

  1999 — 2000