Tim Rathbone

WORK HISTORY

ABOUT TIM RATHBONE

I am a seasoned telecommunications professional with over 7 years’ experience in managing technical teams across support and provisioning functions for both simple and multisite complex voice and data products. I am skilled in utilising the ITIL V4 framework, demonstrating my commitment to best practices in IT service management.My recent career focus has been on UCaaS, CCaaS, SIP, and hosted voice products, with substantial experience in data technologies including FTTP, Ethernet, Ethernet rollout, MPLS, and SD-WAN. I excel at understanding and simplifying complex concepts, effectively training and guiding teams to ensure comprehensive understanding at all levels.• Team Leadership: Successfully lead and manage technical teams, fostering a collaborative environment to achieve high performance in support and provisioning.• Process Improvement: Streamline processes to enhance efficiency and productivity, ensuring the team meets and exceeds key performance indicators (KPIs).• Staff Development: Design and implement development plans to upskill team members, conducting regular reviews and one-to-one sessions to support career growth and professional development.• Quality Assurance: Maintain high standards of quality management, overseeing performance through scheduled reviews, quality checks, and continuous feedback loops.• Escalation Management: Act as the primary point of escalation for technical and managerial issues, leveraging my expertise to resolve challenges promptly and effectively.• Stakeholder Engagement: Build and nurture relationships with stakeholders at all levels, ensuring clear communication and alignment with business objectives.