Tim Pyka

About Tim Pyka

Visionary and results-oriented Director with comprehensive leadership experience across production, repair, and contact center operations. Recognized for driving operational excellence and delivering enterprise-wide impact through strategic execution, process optimization, and resource alignment. Combines technical knowledge with business acumen to streamline workflows, enhance service delivery, and accelerate revenue growth. Proven ability to lead cross-functional teams in fast-paced, deadline-driven environments while maintaining a relentless focus on quality, efficiency, and customer satisfaction. Adept at transforming underperforming operations into high-performing business units by implementing scalable processes and cultivating a culture of accountability and continuous improvement. A trusted leader committed to operational agility, organizational growth, and sustained performance.

Experience

1. Supply Chain Director

   Spencer Technologies

   Apr 2025 — Present · Menomonee Falls, WI, US

   Lead end-to-end operations for logistics, procurment, production/repair and warehousing of retail point-of-sale (POS) systems, ensuring efficient onboarding, resource planning, and service delivery aligned with client contracts. Act as a key liaison between internal teams and retail partners, resolving escalations and driving continuous improvement. Focused on optimizing throughput, expanding capabilities, and increasing profit margins across all service channels.

Education

• Milwaukee Area Technical College

  Associates Degree in Marketing Management

  1999 — 2001

Skills

• People Skills
• Leadership
• Retail
• Customer Experience
• Customer Retention
• Customer Service
• Coaching
• Sales
• Contact Centers
• Team Building
• Management
• Customer Satisfaction
• Training
• People Development
• Associate Development
• Computer Proficiency
• Team Leadership
• Quality Assurance
• Time Management
• Team Management
• Call Centers