Tim Pickens

About Tim Pickens

Performance-driven Senior Executive with over 35 years of global broad-based experience in Operations, Supply Chain Management, Procurement, Customer Service, Program Management, Manufacturing, Quality and Sales. A proven record of building and managing successful U.S. and international teams focused on professional and personal achievements and results for organizations of all sizes. A persuasive, yet disarming, personality that facilitates communication and cohesiveness across functional boundaries at all organizational levels to achieve corporate goals. Highly adaptable to change and accepting of new challenges and opportunities. Maintains the highest level of ethical integrity in all day-to-day interactions and decisions at both a personal and professional level. Extensive international experience managing within and across multiple cultures and countries.

Experience

1. VP Customer Operations

   Enseo

   Aug 2016 — Present · Plano, TX, US

   Enseo is the fastest growing hospitality in-room entertainment systems integrator with a 20+ year history of delivering sustainable innovation for the world’s largest hotel groups. In addition, Enseo is the preferred media player platform for America\'s leading digital signage providers in markets that include everything from retail and cinema lobbies to education. The Enseo solution includes free-to-guest content, hotel branding, remote monitoring and management, robust guest features, Wi-Fi, digital signage and more. For more information, visit Vice President of Customer Operations, I am proud to lead the team that is responsible for insuring that Enseo\'s customers experience the highest quality of post-sale service, support and product performance. This includes: Supply Chain Management of the company\'s global manufacturing and logistics partners to insure on-time, cost efficient availability of quality products; Project Management services to provide carefully coordinated, on-time installation of Enseo\'s products and services at the customer\'s property; and, exceptional post-installation Customer Support Services to guarantee the highest level of ongoing product performance and reliability.

Education

• Baylor University

  Bachelor’s Degree, Major: Marketing/Management - Minor: Computer Information Systems

  1978 — 1982

Skills

• Contract Manufacturing
• Kpi Implementation
• Wireless
• S&Op Implementation
• Oracle Agile Plm
• Product Management
• Inventory Management
• Business Process Improvement
• Purchasing
• Process Improvement
• Leadership
• Global Sourcing
• Management
• Strategic Planning
• Supply Chain
• Voip
• 3pl
• Servant Leadership
• Strategic Partnerships
• Lean Six Sigma
• Product Lifecycle Management
• Continuous Process Improvement
• Start-Ups
• Cost Management
• Strategy
• Customer Service
• Vendor Management
• Forecasting
• Operations Management
• Cross-Functional Team Leadership
• Operational Risk Management
• Program Management
• Supply Chain Management
• Call Centers
• Distribution
• Manufacturing
• Odm Management
• International Logistics
• Telecommunications
• Product Development