Timothy Petit
Director - Itsm Operations @ATB Financial
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WORK HISTORY
Director - Itsm Operations @ATB Financial
Edmonton, AB, CA
EDUCATION
CDI College
Computer/Information Technology Administration and Management
SKILLS
ABOUT TIMOTHY PETIT
At ATB Financial, my role as Director of ITSM Operations centers on guiding our team through the complexities of service management with a focus on ITIL best practices. We\'re committed to enhancing ITSM Operations, marked by a significant shift toward \"best-of-suite\" practices under my leadership. Our team\'s communication prowess and strategic insight into technical and business aspects have been pivotal in advising senior management and shaping operational standards. Previously, as Senior Manager of the Technical Operations Centre, I spearheaded a 24/7/365 team, enriching the organization through strategic planning and ITIL toolset application. We achieved streamlined processes and reduced mean time to resolution, reflecting our dedication to operational excellence. The collective effort has been essential for mentoring emerging leaders and rebuilding intake support processes, setting the stage for continued ITSM advancement at ATB Financial.
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