Tim Orenbuch

About Tim Orenbuch

Results oriented Operations Manager for a growing e-commerce company, I have extensive experience in overseeing and optimizing all aspects of the business, from fulfillment, to inventory control and supply chain management. I am skilled in leading cross-functional teams to achieve business objectives, developing and implementing strategic plans, and continuously improving operational efficiency. My expertise in overseeing end-to-end order fulfillment, shipping, and returns processes has resulted in significant cost savings and improved customer satisfaction. I have a proven track record of effectively managing budgets and resources, reducing costs, and increasing revenue. Additionally, I am experienced in implementing and utilizing various software systems, including ERP and WMS, to streamline operations and improve overall performance. I am a proactive problem solver, an effective communicator, and thrive in a fast-paced, dynamic environment. In addition, I have professional experience in new business development, sales, marketing, and client relationship management. I also have ability to both act as a self-starter, or develop and motivate a team, derived from sales success, sales team management, entrepreneurial businesses, military background and high level athletics. New business development expert with great presentation skills, a strong closer with a proven record for success. Unique ability to gain a deep understanding of my company\'s or client’s objectives, then integrate innovative operations, and sales/marketing programs that lead to increased revenues and build strong long-term relationships. Leadership Skills: Through military service and high level athletics, I\'ve developed excellent leadership skills, capable of setting goals, delegating tasks, and motivating team members to achieve their objectives. Analytical and Problem-Solving Skills: I\'m able to analyze complex data, identify problems, and develop effective solutions to improve operational efficiency. Communication Skills: Good communication skills are essential for an operations manager, and I majored in English Writing with a Minor in Speech Communication. I\'m able to communicate effectively with team members, customers, and suppliers.

Experience

1. Operations Manager

   Pennsylvania General Store

   Jun 2020 — Present · Philadelphia, PA, US

   One of two Operations Managers at the $5 million/year retail and e-commerce business specializing in Pennsylvania made foods and crafts.Warehouse and Inventory Management: Supervised inventory control systems, optimizing storage space, and implemented efficient picking, packing, and shipping processes to maintain accurate stock levels and minimize order fulfillment times. Coordinated with production and warehouse teams to forecast inventory storage needs. Assist with receiving incoming inventory as needed. Ensure successful pick-up of packages with the various carriers. Used Oracle\'s Netsuite ERP and Deposco\'s pick,pack and ship software.Order Fulfillment: Collaborated with the fulfillment team to ensure accurate and efficient order processing, packaging, and shipping, while meeting quality standards and customer expectations. Assisted with order picking/packing as needed.Quality Control: Developing and implementing quality control measures to ensure product excellence, monitoring product returns, and analyzing customer feedback to identify areas for improvement.Process Optimization: Continuously evaluated operational processes and identified opportunities for streamlining, cost reduction, and efficiency improvement, while maintaining high standards of quality and customer satisfaction.Team Leadership: Managed and motivated a team of operations staff, setting performance goals, provided guidance and training, while fostering a culture of collaboration and excellence.Customer Service Management: Reviewed customer service interactions and ensured the highest level of customer service was consistently provided. Filled in any gaps in customer service coverage including answering phones, emails, and in-person interactions. Took ownership of interactions that are escalated to management and reached timely resolutions.

Education

• Penn State University

  BA, English

  1987 — 1991

• Harriton High School

  High School Diploma

  1980 — 1984

• Penn State University

  Bachelor of Arts - BA, ENGLISH LANGUAGE AND LITERATURE/LETTERS