Tim O.
Director of Claims Operations | Large-Scale P&C Leadership | Litigation, Talent Development & AI-Enabled Performance
- Role
- Director, West Zone Operations at Erie Insurance Group
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Tim O.
Senior insurance leader with deep Property & Casualty expertise and a proven track record of leading large, complex claims organizations through transformation and growth. Currently oversee a multi-state commercial and personal auto claims operation, providing leadership to more than 100 managers and professionals across Ohio, Kentucky, Tennessee, Illinois, Indiana, and Wisconsin.Brings extensive experience directing high-exposure commercial and personal lines litigation, including multi-million-dollar losses, complex coverage matters, and extra-contractual claims. Provided sworn testimony on significant coverage issues and partnered closely with legal, compliance, and executive stakeholders to manage risk and drive consistent, defensible outcomes.Formerly served as Program Manager for the design and launch of ERIE Insurance’s Technical Learning Center, a nationally recognized, experiential training facility supporting material damage, property, and commercial insurance. Later led enterprise Learning & Development delivery teams and project management functions, aligning talent development strategies with organizational objectives and operational performance.Known as a collaborative, people-centered leader with a strong commitment to mentorship, succession planning, and DEI. Have mentored dozens of professionals into leadership roles and led meaningful improvements in employee engagement, diversity outcomes, and objective performance metrics. Recognized as a forward-thinking leader in the practical application of AI to improve efficiency, control expense, and enhance service delivery.Holds the Senior Claims Law Associate (SCLA) and Associate in Claims (AIC) designations, along with multiple additional insurance credentials. Level 1 and Level 2 certified Diversity Champion. Graduate of the University of North Carolina at Greensboro.
Experience
Director, West Zone Operations
Jan 2023 — Present · Nashville, TN, US
Education
University of North Carolina at Greensboro
BS, Management/Marketing
1986 — 1990
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